Order Elevation Suite
End-to-end inventory and support automation for high-volume retail.
Primary Impact
Slashed support ticket volume by 75% and saved 20 hours/week.
The Challenge
Scale breaks things. Swag Kicks was processing 500+ unique SKUs daily. The manual inventory updates were causing massive overselling issues. Customer support was a war zone. 70% of tickets were 'Where is my order?' inquiries. The founders were trapped in operational hell, unable to focus on growth.
The Solution
We built an invisible infrastructure that runs the business. We connected the warehouse database directly to Shopify using AWS Lambda functions. Real-time inventory sync across all sales channels. Deployed an AI Support Agent that proactively tracks orders for customers. Automated refund processing for returns, cutting processing time by 3 days.